December 1, 2022 - Las Vegas
Is digital employee experience really that important? With a world of employees gone remote following the COVID-19 pandemic, the digital workplace is slow to prioritize online efficacy. The work-from-everywhere model has had massively positive effects on employees both in and out of the workplace, but HubbleIQ co-founder and head of revenue & growth Belinda Batdorf knows we need to do better. At Amazon Web Service’s re:Invent conference, she answers the question of just how important digital experience is in her Lightning Talk entitled Employee Digital Experience: Why it matters for hybrid remote work.
“Well, it’s simple,” Batdorf describes. “It impacts the bottom line directly. When your employees are constantly experiencing technology interruptions, you’re losing money. They’re not doing what they’re supposed to do”. Remote employees aren’t the only victims of this either, Batdorf continues. “If you’re in IT support and constantly trying to deal with these issues you are losing productivity”.
The digital workplace has yet to catch up with our new normal. Employees are suffering from inadequate connection, high latency, and a host of other virtual maladies that make getting the job done that much harder. Poor digital experience creates frustrated workers, frustrated workers can’t fully engage with their work, and disengagement means end-users suffer. She illustrates how providing a positive digital employee experience is a vital part of maintaining a positive work environment, and how cutting corners isn’t an option.
Want to learn more? Watch Belinda’s Lightning Talk to see how elevating the digital employee experience benefits the bottom line.