COVID-19 hit and all of a sudden organizations were required to conduct business remotely. Businesses rushed to transition, some more prepared than others. According to Gallup in late April 2020, 68% of Americans were working from home. Now that this huge experiment has been done, mostly successful, organizations are now embracing all or some of their workers working remotely part-time or full time. Facebook, Twitter, and Shopify are examples of companies that will allow work from home post-pandemic. Remote work existed before COVID and is here to stay. 43 percent of U.S. employees already were working remotely pre-COVID, at least some of the time, according to Gallup’s most recent State of the American Workplace.
With this long-term outlook on remote work, organizations need to begin planning for longer-term strategies to support the technical needs of remote workers. Organizations make so much effort supporting workers in the office but when workers leave the office to work from anywhere else, help doesn’t come as easily and quickly. Remote workers are left to fend for themselves even though they are part of a larger organization. Workers spend 3% of their workday dealing with technology-related remote work issues, according to ZDNet. This is a reminder for companies to invest technical support tools to ensure worker productivity, mobility, work continuity, and secure access.
Remote work begins with good internet connectivity. According to a survey conducted by WhistleOut more than 35 percent of respondents said a weak internet connection has prevented them from doing their work at some point. It also states that weak internet cripples productivity for one-third of work-from-home employees. Then why is remote internet support completely in the hands of the worker but yet critical to the business? Because the thought of supporting many WIFIs over many networks is daunting and challenging. That’s why organizations need a non-traditional approach, a new way of support, with minimal effort from IT. This new approach begins with ‘Worker Empowerment’.
HubbleIQ helps organizations empower their remote workers to manage their connectivity across many different networks. They proactively assess and persistently monitor WIFI connectivity performance, security, and access to collaboration services. When risks and issues are identified, they provide context-aware digital remediation recommendations. If some issues do not resolve and continue to persist, they provide incident and mitigation effort intelligence in a data-driven channel directly to the right support resource, accelerating resolution time.
Get in touch with HubbleIQ to learn more about how we can empower your remote end-users to identify and self-mitigate technology issues.
HubbleIQ’s free Chrome extension tests your WiFi and tells you if it’s fast and reliable. HubbleIQ anticipates WiFi issues and detects outages to help you fix them.