With COVID forcing us to take up our day job from the comfort of our kitchen table (or bed, no judgments), remote and hybrid work have become the new normal. Companies that have stuck with remote or shift to hybrid observe increased productivity, higher employee morale, and an increased sense of well being that solely in person work wasn’t providing.
All these benefits and more have revolutionized the way we work, but there’s one thing standing in the way of a harmonious existence between the in person and remote office: poor digital experience.
What is digital experience?
Digital experience is any interaction your remote workers have with the digital world. Whether this be through program management software, zoom calls that definitely could have been an email, or anything else, digital experience is at every turn.
Why does a good digital experience matter?
Creating a good digital experience for your team is important for a couple reasons. First and most obviously, poor digital experience leads directly to a reduction in productivity. If you’re experiencing latency, lagging, or dropped calls it’s going to be awful hard to produce the volume and quality of work that you would have had your network and device been up to par. If you’re spending half your day trying to be your own IT help desk, you’re going to get burnt out pretty quickly. With the stress of day to day life already piling on, the last thing your team need is something else to worry about.
Finally, having a good digital experience translates to an even better experience for your customers or clients. If your team is working with fast and reliable network speeds, then you’re going to see it on the B2C side. Providing your hybrid team with a good digital experience is not only cornerstone to furthering your company’s initiative, but to fostering a productive, healthy, and enjoyable work environment.
How do I improve digital experience?
Now comes the tricky part - how can you ensure that you’re providing the best digital experience possible? At HubbleIQ, we’ve made it easy for you to give your remote workforce the online experience they deserve.
What is HubbleIQ?
HubbleIQ is an end user software developed to help your hybrid workers take control of their digital experience. We created HubbleIQ with everyone in mind, so whether you’re an enterprise, nonprofit, or even a school you’re ready to tackle whatever the digital world has to throw at you.
By empowering your workforce to troubleshoot their own tech issues, you can fight back against network trouble and increase device performance all from one place. With an easy to use two way dashboard, both you can your team can monitor their device and network health. This means faster trouble shooting, less time wasted at the help desk, and a lot less frustration.
How does HubbleIQ work?
The HubbleIQ agent is constantly monitoring your device or application for discrepancies that could affect their digital user experience. This could be anything from poor WiFi and slow internet to device sluggishness and application outages.
Once a problem is detected, HubbleIQ immediately alerts the user and provides comprehensive steps to get back on track. We cut down resolution speed by over 50% by removing the game of 21. This data gets sent to your tech support team, giving them valuable insight to trends and patterns that your hybrid workers face.
We send you daily reports that summarize your team’s current trends, app performance, and insight on who’s digital experience is struggling.
What does HubbleIQ do?
HubbleIQ has made monitoring and managing your hybrid work forces’ digital experience simpler than ever. From the time you start your computer to the moment you close down for the day, the agent is constantly making sure your performance is up to par.
Network Performance Management
Anytime you’re using your computer, HubbleIQ is monitoring your network and ISP to make sure your connection is stable and ready to go. If anything changes, the platform will notify you of the exact issue and give suggestions on how you can fix it.
Device Performance Management
Not only does HubbleIQ check in on your network’s performance but it keeps tabs on your device’s, too. This allows you to narrow down issues, removing the annoying “chicken or the egg” game.
Application Performance Monitoring
Don’t wait until you have a bunch of frustrated users knocking down your digital door to find out about issues with your app. HubbleIQ monitoring lets you check in on your application’s service experience in real time and alerts you to outages.
The agent dashboard allows you to monitor all your workers stats at once, and gives you valuable data to detect trends. We’ll send you daily detailed reports on your device’s health, network performance, and more to help you keep track of all the important stuff.
Remote digital tech support everywhere you go
Whether you’re in the office, on the go, or lounging by the pool, HubbleIQ has got your back when it comes to digital performance. Click here to sign up for a free 14 day trial or download our chrome extension to start testing your browser speed right from the toolbar.