San Francisco, California. November 8th, 2022. HubbleIQ and Genesys are excited to announce their partnership, aiming to create value for Genesys customers across delivery, success, and support.
HubbleIQ is a digital experience management platform designed to help organizations of all sizes operate with more agility and efficiency in a constantly evolving world. In tandem with Genesys, a global cloud leader in contact center solutions and customer experience orchestration, the two will empower customers to take control of their digital experience no matter where they are.
Genesys customers can now assess in real time if their remote employees are ready to tackle the digital world. Their assessments include end-user internet connectivity checks and device performance evaluations that ensure Genesys services are performing at optimal levels.
Improperly onboarded technology can result in service delays, productivity loss, and poor customer experience. With HubbleIQ, Genesys customers gain the ability to proactively monitor and identify technical performance issues before service delivery is impacted. With hybrid and remote work being the new normal, it's more important than ever to provide employees with an excellent digital experience.
This collaboration enables businesses to boost employee efficiency and customer satisfaction while lowering technical support costs by reducing incoming IT support requests. Employees also gain the ability to self-service their digital experience, allowing them to get back to work faster than ever.
HubbleIQ and Genesys are excited to work together to deliver a proactive, predictive, and personalized digital employee experience to improve engagement. Any business can enjoy a free unlimited trial for 14 days by signing up here.